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Klantenservice Medewerker - Maastricht Full-time / Part-time 30 uren per week MBO
Klantenservice Medewerker - Venlo Full-time / Part-time 33 uren per week MBO
Medewerker Financiƫle Administratie - Heijen Full-time 40 uren per week HBO
Marketing Project Manager (senior positie) - Abcoude Full-time 40 uren per week HBO
Klantenservice Medewerker Rituals ( Frans/ French) - Maastricht Full-time / Part-time 33 uren per week MBO
Klantenservice Medewerker Mode & Lifestyle - Venlo Full-time / Part-time 33 uren per week MBO
Operations Manager Rituals - Amsterdam Full-time 40 uren per week HBO
Marketing Project Manager French/Flemish - Brussels Full-time 40 uren per week Bachelor

L o a d i n g . . .

P r o c e s s i n g . . .

Service Delivery Manager - Gennep

Due the further professionalization of our  organization, we are looking for a  

Service Delivery Manager (full-time) m/f

Location: Gennep / The Netherlands


The Service Delivery Manager will be responsible for profitable and long-term client relationships by ensuring Arvato Services meets the client’s needs and objectives. The position will serve as a liaison between customers, outside vendors and internal departments to satisfy the customer while ensuring profitability.

Overall Responsibilities:

  • Achieve key targets related to service delivery, profitability of accounts, and customer satisfaction.
  • Conduct ongoing account planning to ensure all opportunities and challenges on the account are understood, solutions identified, and that the account is being developed in a strategic and successful manner.
  • Oversee Client Reporting and Costing activities
  • Work with engineers to obtain time study for special projects
  • Strategic plan development, implementation, follow-up and update.
  • Determine client desires/requirements and work with operations to supply these needs.
  • Oversee the activities of staff, hire, and train and evaluate staff.
  • Coordinate with Operations and Production teams to develop production schedules to meet customer expectations and deadlines. 
  • Resolve customer problems/issues in a timely manner.
  • Evaluate system flows and recommend improvements/resolve issuesManage daily/weekly calls to communicate status and situation regarding launch and projects.

Job requirements

  • Ability to manage customers while working as a team player/leader across internal multi-functional business units within time and resource constraints.
  • A few years’ experience in logistics
  • Leadership-coaching, motivation and directing.
  • Effective Communication.
  • Self-starter and high energy leader.
  • Results oriented with focus on achieving overall business objectives.
  • Must be assertive, analytical and able to establish priorities.
  • Effective presentation and interpersonal skills.
  • Good project management knowledge.
  • B.A. or B.S. degree or equivalent work experience preferred.
  • Customer Service management experience required.
  • Strong PC skills, SAP preferable.

About the company

Arvato Benelux B.V. is part of arvato AG, the media service provider of Bertelsmann AG, one of the largest international media groups. Other well-known Bertelsmann companies in the Netherlands include RTL Nederland, with RTL TV 4,5,7 and 8; Radio 538; Gruner & Jahr, with QuestNational Geographic and Glamour magazines. We currently employ more than 1500 people in the Netherlands.

'International Supply Chain Management' or High Tech NL is focused on customer-specific logistics solutions for industries such as High Tech, Healthcare, Telecommunications, Media, and Consumer Goods and is based in Venray at two locations, Schiphol-Rijk and new location Gennep.

 For more information about current vacancies, our organisation and apply options, please see our websites: or

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